nutpods does not accept product returns or exchanges. However, we proudly stand behind our products and quality controls and offer a 100% satisfaction guarantee through our Happy Sipping Guarantee on products purchased from our website or from one of our authorized sellers. If you are not satisfied with your product or have any issues with your nutpods experience, please give us a chance to address your concerns by contacting us and we will happily assist you with a refund on your purchase or a product replacement. Refunds or replacements are limited to one multi-unit pack to the original, end-user customer. Please note that because we are unable to control the quality of our products sold by unauthorized sellers, and unless otherwise prohibited by law, the Happy Sipping Guarantee is not available for products purchased from unauthorized sellers. In connection with submitting a Happy Sipping Guarantee request, please have information available regarding where you purchased your product.